FAQs

What Shipping Methods Are Available?

Goods are generally delivered by Australia Post. All items valued greater than $100 are via Registered Post or Courier – no additional cost. Items longer than 1m or heavier than 10kg may need to be sent via a Courier, and cannot be sent to a PO Box.
If there are any unusual circumstances our dispatch manager will contact you, occasionally we will require a daytime address where someone can sign for the goods upon delivery.

Do You accept international orders?

We welcome orders from countries other than Australia. The Australian GST (Goods & Services Tax) is NOT payable on overseas orders. When you submit your order, the GST will be deducted from your final amount. Please contact us if you need more info about the GST. International orders can be sent airfreight or economy which is charged at cost. Due to the huge variety of sizes and weights for kites and related gear, we quote you on the delivery charge after you place your order (the postage on your order will be $0 by default). Once you accept the quotation, the order will proceed as normal.

How Long Will It Take To Get My Package overseas?

A tracking Consignment Note identifier is sent with all international orders, this gives an excellent indication of predicted delivery times, which may vary at busier times of the year, ie. Christmas. Please contact us for more info for your specific location.

What Payment Methods Are Accepted?

WE accept most common card payment methods via Paypal or Stripe – Direct bank transfers are also appreciated, please allow time for cleared payment before items are dispatched.

How do I register on your site?

Registration is simple and provides and easy way to complete orders. Simply click on the face icon in the top right hand corner (between shopping cart and search icon) and select ‘register’ form the drop down menu. Easy!
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How do I place an Order?

Placing an order can be completed online via our secure payment Gateway.
Add the item to the cart making sure the quantity and any other specific features are present then proceed to checkout. If you wish us to process your order personally via phone/email then we are happy to do so. Any difficulties please contact us.

Do I need an account to place an order?

It is possible to purchase any goods through our site as a visitor without creating an account, however we advise that you create one, as it alllows for simpler tracking options and communication channels. Simply adding a login password is all that is required.

Who should I to contact if I have any queries?

Please contact us via email or phone and direct your query to our sales team manager Martin.

How Can I Cancel Or Change My Order?

If you wish to cancel an order which has been paid for then there is usually a window of 1 working day before dispatch. Contact us immediately via phone/email and we will correct the process. Alternatively feel secure in our 14day money back GTY.

How Do I Track My Order?

Tracking is available on all oders above $100 via Auspost/Courier and through your account page via our tracking portal accessed through the shop drop down window.

How Can I Return a Product?

We have a Satisfaction Guarantee, and you are welcome to return unused items (at your expense) provided you do so within 14 days. Please see our Terms and Conditions Page for more info. Most manufactures have a warranty on their equipment, and we will honour these where applicable.

Lesson cancellation policy

You can change or cancel your lesson for free up to 24 before your scheduled lesson.
A $50 fee applies for cancelation less than 24hrs greater but more than 3hrs prior to a confirmed lesson.
A $100 cancellation fee applies for cancelation within 3 hours of a confirmed lesson.
If you simply do not show for your confirmed lesson, the total amount will be forfeited.
Please note the above Cancellation policy only applies if the lesson has been confirmed.

Lesson Refund policy

All unused lesson credits expire 12 months from purchase date. Lesson credits are non-refundable but can be transferred into store credit if you no longer require lessons.

If you have any questions feel free to contact us on 0400 404040